Commercial FAQs

What are your office hours?

Doig is open from 7:30am to 4:30pm CST, but we will take your call anytime of the day. Call 1-800-888-3644

Do you have an EMERGENCY after-hours number?

YES!!! Call our regular number at (262) 376-3644 (DOIG) or toll-free at (800) 888-3644 number, you'll be prompted on how to reach our after-hours emergency service.

How do I get to the Doig office?

Click here for directions or add this address to your GPS system:

7400 Quail Court, Cedarburg, WI 53012

What are your Terms & Conditions of Sale?

Our terms and conditions are attached to every quote and every order that we issue. You can download a copy of our formal T's & C's by clicking here.

What do I do if I have to cancel an order?

Contact us right away! Much of what we can do to help you with cancellations depends upon the status of your order. If you need to cancel an order that has already been processed, received in our warehouse, assembled or shipped there may be a restocking fee. We'll make every effort will be made to cancel the order, however, order cancellation is subject to our manufacturer's cancellation policy.

If your order is a custom product being built to your specifications, or is a non-stock item or value added product, it may be non-cancelable, non-returnable or subject to a restocking fee.

What happens if I need to return a product?

Contact us right away! We accept items for return that you purchased directly from us and we can confirm as in new resalable condition. Products returned in the original packaging are a big plus to avoid restocking charges.

Our Returns Team will advise the process and if necessary the restocking fee, which varies based on the manufacturer's returns policy. Contact us so we can provide you with an RGA (Returned Goods Authorization) number. Call 262-376-3644 or use email. If you choose the email route, you can help us get moving faster by downloading our new RGA/RMA form via this link - [email protected]. When you open the form, you will easily be able to fill in the information and email it back to us at [email protected].

What are my payment options?

Our most common method of payment is on open account based on pre-approved credit. C.O.D. shipments can be arranged. As noted above, we also accept Visa, MasterCard and American Express credit card payments at time of order entry.

Can I pay with Terms?

Yes, you'll need to download and fill out our Doig Customer Credit Application. Customers whose businesses reside in Wisconsin will also need to download and fill out the Wisconsin Sales and Use Tax Exemption Certificate. Email the credit application and the Wisconsin Sales and Use Tax Exemption Certificate to [email protected]

Do you take credit cards?

Yes. Master Card, American Express, and Visa.

How do you handle taxes on my purchases?

When it comes to taxes, it is important that you know that our prices exclude manufacturer's, sales, use, duties, excise or similar taxes. We are counting on you to help us confirm that you are a tax exempt customer. Together, we typically address this as part of our new customer set up process which includes obtaining a completed tax exempt form.

What about order entry?

Send us your order, and we'll accept it in writing via an order acknowledgement which is typically emailed to you or upon shipment for those quick ship transactions as they occur. We do have an Online Sales $25.00 minimum order policy. Our payment terms are net 30 days unless otherwise agreed upon.

Are there any policies on quotes you send me?

We provide price quotes on any item for any quantity typically via email, but also we can respond via fax or over the phone. Formal quotes are prepared per your request. Pricing is F.O.B. Shipping Point unless otherwise noted.

Can you help me track my UPS package?

YES!!! Call our office and talk to your Inside Sales Rep.

How do you typically handle deliveries?

Our most popular delivery method is by Common Carrier, from our warehouse in Cedarburg and direct from our suppliers' factories. Our primary method of delivery is via UPS (United Parcel Service), however, we have experience with most carriers. Most customers located in Wisconsin locations will receive shipments the following day. Expedited factory direct services can be arranged from some of our suppliers as well.

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